14-day money-back guarantee

14-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. That's why we offer a 14-day money-back guarantee.

1. Guarantee Period
You have the right to return your order within 14 days of receiving the goods.

2. Return Requirements
For a refund to be processed, the following conditions must be met:
- The item is in good, working condition
- No excessive signs of wear or damage
- All included parts, accessories, and (if possible) the original packaging are present

3. Return Process
To initiate a return, please contact our customer service at ShopVolt with your order number.
We will then send you all further information regarding the return shipment.

4. Return Shipping Costs
- The customer bears the cost of return shipping, unless there is a defect or error on our part
- For damaged or faulty products, we will cover the return shipping costs

5. Refund
After receipt and inspection of the return, the refund will be processed within 5–10 business days via the original payment method used.

6. Exclusions
Excluded from the money-back guarantee are:
- Products that cannot be returned for hygienic reasons (e.g., used pillows without a protective cover)
- Heavily damaged or improperly used items

7. Contact
If you have any questions, you can reach us at any time at:
ShopVolt@hotmail.com